General inquiries

For questions related to services, feature availability, billing, or partnerships, please email [email protected]. To accelerate handling, include your organization name, a concise description of your question, and any relevant account or instance identifiers.

Developer submissions

Developers seeking to submit applications, integrations, or plugins to the Uhize platform should use the same support channel and provide a complete submission package. Required elements include:

• Company name, primary contact, and preferred communication method
• App or integration name, a brief description, and the intended use case
• Supported platforms, environment requirements, and dependencies
• Security, privacy, and compliance considerations
• Developer documentation, API references, SDKs, and any test credentials
• Release plan, versioning scheme, support commitments, and timeline expectations

Suggested email subject: “Developer submission — [App Name]”. In the body, reference the submission package and designate a primary point of contact. Our Partnerships and Platform teams will acknowledge receipt and outline the next steps, including any demonstrations or security reviews required.

Response times

We maintain clear targets to help you manage expectations. Timelines are indicative while accounting for workload and submission completeness:

• General inquiries: initial acknowledgement within 1 business day; substantive reply within 2 business days.
• Developer submissions: acknowledgement within 1–2 business days; status updates within 5–7 business days (subject to review scope).
• Critical issues or outages reported via support: triage within 2 hours; updates at least every 4 hours until resolution.

If a matter is time-sensitive, please mark the email subject as “URGENT” to assist prioritization. We will respond as quickly as possible within the above guidelines.